GASLIGHTED

I have lived and worked all over the world and gratefully have experienced much of what life has to offer. I consider myself well-informed, open-minded, and, more to the point, a lifetime student of Branding, especially concerning what is happening worldwide.

So what? Well, now I am totally lost. 

The world is upside down. We are to believe that reality is not reality. We are to believe what we are told, not what we see. Many now call this gaslighting. 

We are to believe that a senile older man is not a senile older man, a convicted felon can lead the free world, males can compete in female sports, and an economy is strong despite record inflation, prices, and debt. Also, we are supposed to accept that criminals can go free, millions of unknown foreigners can pour across our borders, politics does not corrupt our justice systems, and a 20-year-old can climb a building with a rifle and shoot an ex-president in full view of Homeland Security and the Secret Service.

And that’s just in the US. In the Middle East, we are supposed to believe that it’s justified for brutal, murdering terrorists to attack a neighbor, hide behind their civilians in hospitals and refugee camps, and watch them die. Then there is the environment. We are to believe that the world’s largest maker of EVs is not also the world’s biggest polluter, burning the most fossil fuel in the world –  in large part to make those fossil-fuel-saving cars. Upside down. Gaslighted.

Unfortunately, this list can go on, but what does this do to your Branding? How should you build your brand over the next 3-5 years?

Some things to consider…

  1. Follow The Money. Sorry, but this is incredibly important. Historically, the masses usually pay the price when leadership is crazed and uncertain. Savings and investment plans turn into debt management struggles. This is not likely to change for the better any time soon. Take a fresh look at how your critical growth consumer or customer target changes purchase decisions and how it will affect your brand strategy. This is rather obvious, but trends related to money pressures are often recorded too late to do anything substantive about. Get ahead of it.
  2. Look to the Young. Whether they are your brand target or not, teens and 20-somethings are most affected by uncertain times. For many today, the cost of fun is unaffordable, and living costs are downright scary. This puts money pressure on everyone – parents, family, and others who must help.

So, how is this affecting the young? 

I just read a terrific article in Forbes by Kris Nagel titled;‘Gen Zers are sodisillusioned with the economy that many think that it is OK to commit fraud.’ Almost half of the researched are happy to admit it’s okay to contact a seller for a refund for a perfectly fine product they just purchased. Big deal? Yes, it is, especially when you couple this with civil unrest…mobs of unruly young people looting and damaging retailers, often with impunity. One looter famously said, “It was OK because these stores have insurance.” These are just two data points, but the picture is quite clear. Those dissolutioned become disenfranchised, and then they retaliate. Any form of authority figure (govt, police, corporations, etc.) is fair game. “It’s not a crime if you get away with it.” As these young cohorts are connected worldwide via TikTok, etc., this global situation will not go away soon.

OK, enough about the woes. What about branding solutions?

Nothing here suggests that Branding is worthless in this stressed environment. On the contrary, it could be time to double down on brand support. Depending on your brand’s core growth target or SOB (Source of Business target, as we call them), your specific efforts may change. However, as everyone is dealing with the same daily situations, might I suggest the following approaches … relate, reward, and rejuvenate? (Like the alliteration … creative, eh!).

Relate. Now is not the time in history to be overly authoritarian, oblivious, or, more importantly, unauthentic. As many company brands have joined the ‘purpose-driven’ train, there is a tendency to talk about how wonderful they are … saving the whales, etc. Worthy causes no doubt, but when your SOBs are surviving paycheck-to-paycheck, maybe that money should go to lowering prices and providing meaningful discounts and incentives.

Reward. Growing brand loyalty is difficult when price points are high. Low-price, non-branded items do just fine. There must be a reward for paying more for a branded product or service. The ‘x factor’ is and always will be quality. Now is the time to reward your SOBs for choosing quality.

Rejuvenate. Hope and positive energy are the right tonic for the times. Employ them.

We at Rocket Branding would love to discuss your brand and how to employ these tactics to keep winning in the market. And this will definitely not be by gaslighting.

Extreme Branding Gone Awry


Extreme BrandA soldier is putting something on another soldier 's face.ing is alive and well.

Nike jumped into the deep end of civil rights with Kaepernick’s Anthem kneeling. Now Gillette has followed suit with a not so subtle attack on ‘masculine toxicity.’

I get it! Gillette, like Nike, wants to make sure their global mega brand is relevant to the younger males who appear to be more sensitive to social purpose.

Nike played on their enduring, ‘Just Do It,’ campaign. Gillette is using their long time, ‘The Best a Man Can Get’ platform.

One can look at this from a business view and say bravo. Gillette’s viral buzz is on fire; brand re-awareness is rocketing and should continue so through the hyped SuperBowl season.

Nike’s sales were reportedly up after their campaign launched and although their effort turned off some loyal users, it has apparently worked for younger audiences. Time will tell. As one young friend said, ‘At least they had the courage to use their money to help make things better.”

I asked the same young person what they thought of the new Gillette campaign and he said,“Stupid. I don’t need some shaving company lecturing me on how I should be.”

Oops!

Of course this was just one person’s view, but it doesn’t take more than a Google minute to see that he was not alone. One report showed twice as many dislikes as likes.

Scanning through the comments, unlike Nike, which tended to be about social conscience for all, Gillette’s approach hits a more personal note.

Nike did not lecture the viewer on his or her role in civil liberty issues. They were celebrating Kaepernick’s individual right to ‘Just Do It.’ You can argue with the way he protested but at the same time you cannot argue with everyone’s rights to justice.

Gillette on the other hand may have made a bad mistake.

Did they take the right stand? Who are they talking to?

No question, the #MeToo movement has put a spotlight on sexual harassment, and yes, bullying has come to the fore today in really nasty ways including suicides and school shootings.

But, and this is a big ‘but’, not all males are bullies or sexual predators as this campaign seems to imply. These aren’t rampant diseases that every male indulges in. Maybe more was tolerated in the 50’s and 60’s as in the footage they showed, but not today.

In fact, data shows that females are just as likely to bully. Social media can be decidedly mean. A black eye is not good but it can heal. Being socially ostracized can hurt for a long time.

And BTW, on a purely personal note the phrase ‘boys will be boys’ is something I have heard just as often in my life from females and mothers. And why did the producer shoot men as though they were standing against a wall like in all the thousands of firing squad movies we’ve seen?

Gillette took a #MeToo movement against those males that sexually harassed to a platform indicting every male’s behavior and their duty to the next generation of males to boot!

Do males really need a shaving brand to lecture them on the bad behavior of a few and their supposed collective toxicity? I think not and unfortunately their attempt at what I call Extreme Branding will backfire for some time to come. After all switching shaving brands is not a big decision and Gillette is by no means unique. It is somewhat harder to move away from Nike products.

Hopefully they are going to evolve this campaign back to the original basis of the ‘The Best a Man’ campaign by celebrating the admirable aspects of manhood as opposed to taking on a gratuitous grandstanding attack on it.

Perhaps P&G should have taken note of Bud Light’s highly successful, ‘Dilly, Dilly!’ campaign where taking a stand ‘for the many and not the few’ actually works.

Or more so, look at their own excellent history of taking aging brands and reintroducing them to the young. I helped P&G do so in the successful re-launching both Old Spice and Head and Shoulders brands.

P&G’s Dawn Detergent’s, saving at-risk wildlife campaign is one of the more brilliant pieces of Extreme Branding I have seen. Their platform of strength and mildness was taken to an even higher level when they moved it into the ugly tragedy of oil spoils.

So what are the lessons here?

Extreme branding can certainly re-activate the presence and potential relevance of a brand to new generations but it can also backfire in profound ways.

Some tips:

1. Pick your poison carefully. It is fine for the brand to have an Extreme Branding platform but this is not about a strategy looking for a noisy cause. It is about authentic and relevant beliefs.

2.Don’t overstate your brand’s role.A brand can certainly educate, inform and at times be very persuasive on social issues. Chances are that many more eyeballs are going to see the Gillette advertising than may read the #MeToo news. So be sure you know what the role of the brand’s message is out there and make sure you are turning a lot more on than off, or you will be hurting the very cause you are trying to help.

3.Be Smart.Extreme Branding is a long-term strategy. Treat it as such and fight the battle to win overtime. Don’t just pop your head up, yell a little and then sit back down. Where Gillette goes next can well determine their fate in my mind at least.

What say you?