THE SOCIAL MOBILE BRANDING DILEMMA

With over a billion users, ‘social media’ was certainly the media buzz in 2012.

2013 will be no different. Can it grow to 2 billion users?

Why not…new users of Facebook, Twitter, LinkedIn, Pinterest, Instagram etc. are signing up and instantly sharing everyday. And even more interesting is the addiction to checking updates on mobile devices.

All those people you see hunched over their cell phones and tablets on the bus or train or coffee shop are more often than not checking into their social networks.

That’s all great but as everyone knows these sites are largely based on personal not commercial interactions. It’s tough to find a vibrant social community committed to discussing and sharing the latest toilet paper brand let alone accepting brand advertising on their smart phones.

So should you ‘rocket’ your brand on social media?   Absolutely!  As a brand marketer you cannot afford to disregard a behavior that in the next 2-3 years could involve 50-60% of your consumers or customers for as much as 20 -30 times a day. It is not just a question of trying to get attention here but it is also about being integrally involved in new habits and behaviors that in many cases will lead to all kinds of new products and experiences.

Trust me if you do not learn how to engage your brand in this new set of digital experiences your competitors will, and by doing so, leave you several chapters behind in the learning curve.

Ok smart guy, how?   Actually the answer is a lot simpler than you would think.  

1.    Forget the medium and think about the behavior. The only difference with social media is that it is personal and the sharing is about stuff that is interesting or relevant to a particular group.  So forget about trying to place an ad. Create interesting content. Provide relevant knowledge. A colleague used to create one-page novels and one-minute movies around a brand story. He was ahead of his time.

2.    Find the ‘what’s in it for me’

YouTube cracked the code on this by allowing you to share an outrageous video or laugh with your friends. The big daddy question is what is in it for your consumers and customers that they would want to share with their buddies and cohorts (and you).

You are not creating a brand message but a brand currency… something that your brand target would find interesting and relevant enough to get you invited into their world and shared with their connections.

‘Save the world’ causes sponsored by your brand and special deals are oft used example of getting branded traction among a certain community of consumers or customers.  We’d say go further and really dig into what about the brand category if anything has real ‘what’s in it for me’ potential and social significance to your brand target.

So for even the toilet paper brand, maybe your target is ‘soccer moms’ and they are becoming more afraid of public soccer field restrooms and want some advice and maybe even a discussion forum on making them safer. They may want an app that shows the cleanest/safest facilities or would even be open to sampling a new portable, discreet spray product that they advocate to others?   Whatever, again it’s about the behavior insight not about finding an advertising opportunity in the medium.

We at, Rocket Branding, have built an entire new discipline around gaining Social Traction for your brand in this brave new world.   Let us help you compete here. Visit www.rocketbranding.com or call 312 951 5178.  

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